Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, and unaltered, with its original packaging when applicable. You'll also need the receipt or proof of purchase.
Fabric Returns
We gladly accept returns of fabric purchased by the yard, fat quarters, and fabric bundles, provided the fabric has not been cut, washed, used, or altered by the customer and remains in its original condition.
Fabric cut from the bolt to fulfill your order is eligible for return as long as it meets these conditions.
How to Start a Return
To request a return, please contact us through our website at www.quiltycreative.com.
Once your return is approved, we will provide instructions on how and where to send your items. Returns sent without first requesting authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
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Fabric that has been cut, washed, used, or altered by the customer.
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Digital quilt patterns and downloadable products, except where required by law.
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Gift cards.
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Final sale or clearance items marked as non-returnable.
Please contact us if you have questions about a specific item before purchasing.
These exceptions do not limit any rights you may have under applicable consumer protection laws.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you generally have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
Returned merchandise must be in its original condition, unused, unwashed, and unaltered, with proof of purchase, except where applicable law provides otherwise.
Certain exceptions may apply, including qualifying digital downloads where the customer has expressly consented to immediate access and acknowledged the loss of cancellation rights.
Nothing in this policy limits your statutory consumer rights.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless required by law or the return is due to our error.
If more than 15 business days have passed since we've approved your return, please contact us through our website.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us at: hello@quiltycreative.com
Quilty Creative, LLC
www.quiltycreative.com